Allied Irish Bank wanted to support their employees’ career development within the bank by helping them to develop better relationships with current customers and build new ones with prospects and referrers.
Joanna Gaudoin developed and delivered a series of workshops tailored for different groups.
The first one focused on the importance of rapport, relationship building and engaging others positively through personal impact.
The second one was on networking skills to build individual confidence and help individuals get more from the events they attend, as well as the relationships they build over time.
The programme really enhanced people’s ability to interact with customers and potential customers, which improved business performance.
“We asked Joanna to help us develop a programme for a range of employees who had expressed a desire to develop their Personal Impact and Networking capabilities.
Working collaboratively with us Joanna developed and delivered an interactive, lively and ultimately very well received set of workshops.
The feedback from the delegates was excellent and has prompted us to look at our next set of development needs.
Thank you Joanna, you are such a pleasure to work with.”
Mark Medd, Regional Director South & West, Allied Irish Bank