Project Description

The Brief

The firm had technically strong employees. However, the Managing Director wanted them to engage better with clients, particularly when being briefed on work, engaging throughout a project and delivering the results. This would improve relationships and lead to increased revenue generation. She also wanted the group to develop their networking skills.

The Solution

Joanna Gaudoin, Inside Out Image ran a series of small group workshops over several months, covering the key topics of personal impact and the different ‘tools’ we have to make an impact, as well as focusing on some specific professional scenarios where having an impact and strong relationship building skills are key. One-to-ones were also run with each individual after each workshop to embed and personalise the learning, as well as answer any additional questions.

The Result

Improved the core skills and confidence of the team regarding how they relate to clients and engage with them. A tangible difference was witnessed, in terms of individuals’ impact and relationship building skills.


“Inside Out Image carried out a programme of activities for our junior to mid-level Consultants, where they had sessions covering image and impact, body language and networking, delivered in both a team meeting and one to one coaching. This development was a departure from the typical technical or consulting skills training, but was received well, and genuinely made a noticeable difference to a number of attendees. We will look to extend to more senior colleagues in the coming months, and truly was an effective, alternative development activity for our professionals.”

Divisional Managing Director, Large Actuarial Consultancy